FAQ | Heya Fitness

Frequently Asked Questions

Does Heya Fitness offer pay-per-visit option to use the facilities?

Yes, we do offer a pay-per-visit option. The fee is RM15 per visit.

Is Heya Fitness open for women only?

Yes, correct. Heya Fitness is open for women only and the trainers are also women.

Can I come to the gym first for a consultation before registering any suitable class?

Yes, you can. Please make an appointment with our trainer first before coming to the gym. You may contact this number 012 - 225 5005 to make an appointment.

Do I need to register through the website? Can I pay cash when I come to the gym.

For 1st timer you need to register and make payment through website. You can choose which class packages that suit you. We didn't accept any cash payment.

What payment methods are available?

We do accept payment by debit or credit card, online bank transfer (FPX) and ewallet (ShopeePay, Touch&Go, GrabPay, Boost and ShopBack).

Can I get a refund if the fitness class doesn't suit me?

Well, you can't get a refund if you have already attended the class. You are only eligible for a partial or full refund if you suddenly have a health problem and must have a letter from a certified doctor.