FAQ | Heya Fitness

Frequently Asked Questions

Does Heya Fitness offer pay-per-visit option to use the facilities?

We are so sorry, Heya Fitness is a private gym studio, only participants who have registered for the program can come to use the gym. Once you have register any fitness class, you will be invited into Whatsapp Group Gym Community.

Is Heya Fitness open for women only?

Yes, correct. Heya Fitness is open for women only and the trainers are also women.

Can I come to the gym first for a consultation before registering any suitable class?

Yes, you can. Please make an appointment with our trainer first before coming to the gym. You may contact this number 012 - 225 5005 to make an appointment.

Do I need to register through the website? Can I pay cash when I come to the gym.

For 1st timer you need to register and make payment through website. You can choose which fitness program that suit you. We didn't accept any cash payment.

What payment methods are available?

We do accept payment by debit or credit card, online bank transfer (FPX) and ewallet (ShopeePay, Touch&Go, GrabPay, Boost and ShopBack).

For Fitness Group Training, if let say i didn't come the class, do i get a replacement class?

We are so sorry, the class schedules for Fitness Group Training are fixed. We have 10 groups that you can choose. Participants are not allowed to replace classes that they didn't attend or switching group class. You might consider signing up for 1 on 1 Personal Training. The personal training schedule is more flexible and its up to the client.

Can I get a refund if this Fitness Training doesn't suit me?

Well, you can't get a refund if you have already attended the class. You are only eligible for a partial or full refund if you suddenly have a health problem and must have a letter from a certified doctor.